Support
How can we help you today?
Find answers to common questions below or contact support if needed.
What can I do with DecorAI?
You can redesign rooms, visualize exteriors, generate interiors from sketches, and edit images using DecorAI.
Can I redesign both interior and exterior spaces?
Yes, you can redesign interiors, exteriors, and even gardens using different AI tools.
Can I turn my ideas or sketches into realistic designs?
Yes, use Sketch to Render to convert rough ideas into high-quality realistic visuals.
Can I redesign an empty room?
Yes, the Empty Room feature lets you furnish and style spaces from scratch.
Can I edit specific parts of an image?
Yes, you can remove objects, change surfaces, repaint areas, or use Magic Edit to modify any part of your design.
Can I create a 3D design from a floor plan?
Absolutely. Upload your layout and generate a 3D visualization instantly.
Do I need to log in to use these tools?
Yes, you need an account to access all tools and save your designs.
How many results can I generate with the plan?
You can generate unlimited results with all our plans.
Is the payment secured?
Yes, 100%. We use Paddle as our payment processor and your information is fully secured with it.
Can I cancel the plan anytime?
Absolutely. No contracts, no commitments. Cancel your subscription anytime from your Subscription Settings in your dashboard, and you’ll keep full access until the end of your billing period.
I was charged multiple times. What should I do?
In rare cases, duplicate charges may occur due to payment processing issues. We automatically review and refund any duplicate payments as soon as we detect them.
If you don’t see the refund reflected in your account within 5–7 business days, please contact our support team and we’ll assist you promptly.