Refund Policy

Overview

At DecorAI, we want you to be happy with your subscription. This Refund Policy explains our 30-day money-back guarantee, who it covers, and how to claim it.

30-Day Money-Back Guarantee

The guarantee covers subscriptions bought directly, without a free trial. If you started with a free trial, the trial was your risk-free window and the charge that follows it is not refundable. See Free Trials below.

For a direct purchase, we offer a full refund of your first subscription payment when both of these are true:

You request the refund within 30 days of the charge
You have used 5 or fewer image generations on the account

Both conditions must be met. Past 5 generations, the plan has been used rather than evaluated, so the guarantee no longer applies. The one exception is a confirmed technical fault on our side, which is covered below.

The guarantee is available once per customer. Repeat subscriptions on the same account, email address, or payment method are not covered.

What Counts as a Generation

Each image the Service returns counts as one generation. That includes variations, upscales, and re-runs of the same photo.

Generations that failed and were automatically credited back to your balance do not count toward the 5.

If Something Went Wrong With Your Generations

Got results that look broken rather than simply not to your taste? Tell us. We review the actual generations on your account before deciding, and if we find a genuine technical fault on our side we will refund you even if you are past 5 generations.

We treat these as a technical fault:

Generations that failed, came back blank, or returned a corrupted image
Output that ignored the tool you selected, such as a kitchen render coming back for a bathroom request
Credits deducted for generations that never produced a result
Being charged twice for the same billing period

We do not treat these as a technical fault:

The style, colours, furniture, or layout are not what you hoped for
The result changed parts of the room you wanted left alone
The input photo was blurry, dark, very low resolution, or heavily cropped
You expected exact architectural accuracy or real purchasable product matches
You changed your mind about the plan, or forgot to cancel

AI image generation is creative rather than deterministic, so running the same photo twice will not give you the same result. That variation on its own is not a fault.

We aim to complete the review within 2 business days.

Failed Generations

If a generation fails because of a technical issue on our end, the credits used are returned to your account automatically. That automatic credit is normally the remedy for a one-off failure.

Where a fault went beyond the occasional failed generation and genuinely stopped you using your plan, contact us and we will review it under the section above.

Free Trials

The free trial is your evaluation period. It gives you full access to the Service so you can decide whether a subscription is right for you before any charge is made.

You can cancel at any time during the trial from your account Billing settings and you will not be charged
If you do not cancel before the trial ends, your subscription starts automatically and your payment method is charged the plan price shown when you started the trial
Charges made after a free trial converts to a paid subscription are not refundable

The 30-day money-back guarantee applies to subscriptions purchased directly, without a free trial. If you took a trial, the trial itself was your risk-free window.

How to Request a Refund

To request a refund, contact us at [email protected] with the following information:

The email address associated with your account
Your order or transaction ID
The reason for your refund request

We typically respond to refund requests within 1 to 2 business days. If you are asking us to review your generations for a technical fault, you do not need to send the images. We can see them on your account.

Refund Processing

Approved refunds are processed through the original payment method used during purchase. The 30-day window is counted from the date of the charge, not from signup or first login.

Paddle: Refunds generally appear within 5 to 10 business days
Stripe: Refunds generally appear within 5 to 10 business days

Processing times may vary depending on your bank or card provider.

Refunds are issued in the original currency. We cannot cover exchange rate differences or fees charged by your bank.

Non-Refundable Situations

Refunds are not available in the following situations:

Requests submitted more than 30 days after the initial charge
Accounts that have used more than 5 image generations, unless we confirm a technical fault
Charges made after a free trial converts to a paid subscription
Subscription renewal charges, whether monthly or yearly
Partial refunds for unused portions of a billing cycle
A second refund request from the same customer
Accounts suspended or closed for breaking our Terms

Renewal charges are not covered by the guarantee. You can cancel any time before your renewal date from your Billing settings to avoid the next charge.

Before You File a Chargeback

If something looks wrong with a charge, please email us first at [email protected]. We can almost always sort it out faster than your bank can.

Filing a dispute before contacting us may result in your account being suspended while the dispute is investigated.

Cancellation

You may cancel your subscription at any time through your account Billing settings.

Cancellation prevents future charges but does not provide a refund for the active billing period.

After cancellation, your subscription remains active until the end of the current billing cycle.

Important: If you cancel and later resubscribe, your previous locked-in launch pricing may no longer apply. Future subscriptions may be charged at the current pricing available at the time of resubscription.

Technical Issues

If you experience a technical issue preventing you from properly using the Service, please contact [email protected] before requesting a refund.

Our support team will work to resolve issues as quickly as possible. In certain cases where a technical issue on our side significantly impacts usage, we may provide credits or alternative remedies at our discretion.

Your Consumer Rights

Nothing in this policy limits any rights you have under the consumer law of your country. Where local law gives you a stronger right to a refund, that law applies.