Refund Policy

Overview

This Refund Policy explains when DecorAI refunds a subscription charge and how to ask for one. It is part of our Terms of Service and is the policy that governs all refunds.

When We Refund

We refund your first subscription payment when all three of these are true:

• You request the refund within 30 days of the charge
• You have used fewer than 5 image generations on the account
• We confirm a clear technical issue on our side that stopped your generations from working, as described below

If your generations worked as intended, we do not refund the charge, even if you used fewer than 5. A refund covers a service that did not work, not a change of mind.

Refunds are available once per customer. Repeat subscriptions on the same account, email address, or payment method are not covered.

What Counts as a Generation

Each image the Service returns counts as one generation. That includes variations, upscales, and re-runs of the same photo.

Generations that failed and were automatically credited back to your balance do not count toward this limit.

What Counts as a Technical Issue

Before deciding, we review the actual generations on your account.

We treat these as a technical issue:

• Generations that failed, came back blank, or returned a corrupted image
• Output that ignored the tool you selected, such as a kitchen render coming back for a bathroom request
• Credits deducted for generations that never produced a result

We do not treat these as a technical issue:

• The style, colors, furniture, or layout are not what you hoped for
• The result changed parts of the room you wanted left alone
• The input photo was blurry, dark, very low resolution, or heavily cropped
• You expected exact architectural accuracy or real purchasable product matches
• You changed your mind about the plan, or forgot to cancel

AI image generation is creative rather than deterministic, so running the same photo twice will not give you the same result. That variation on its own is not a technical issue.

We aim to complete the review within 2 business days.

If you were charged twice for the same billing period, we refund the duplicate charge. The limits above do not apply to duplicate charges.

Failed Generations

If a generation fails because of a technical issue on our end, the credits used are returned to your account automatically. That automatic credit is normally the remedy for a one-off failure.

Where a fault went beyond the occasional failed generation and genuinely stopped you using your plan, contact us and we will review it under What Counts as a Technical Issue.

Free Trials

The free trial is your evaluation period. It gives you full access to the Service so you can decide whether a subscription is right for you before any charge is made.

• You can cancel at any time during the trial from your account Billing settings and you will not be charged
• If you do not cancel before the trial ends, your subscription starts automatically and your payment method is charged the plan price shown when you started the trial
• Charges made after a free trial converts to a paid subscription are not refundable, unless no images were generated

The one exception: if no images were generated on the account, we refund the first charge after the trial when you ask within 30 days of that charge.

How to Request a Refund

To request a refund, contact us at [email protected] with the following information:

• The email address associated with your account
• Your order or transaction ID
• The reason for your refund request

We typically respond to refund requests within 1 to 2 business days. If you are asking us to review your generations for a technical issue, you do not need to send the images. We can see them on your account.

Refund Processing

Approved refunds go back to the original payment method used for the purchase. The 30-day window is counted from the date of the charge, not from signup or first login.

• Stripe: New subscriptions are billed through Stripe. Refunds generally appear within 5 to 10 business days
• Paddle: Subscriptions that started through Paddle are still billed by Paddle.com, the Merchant of Record for those orders, and Paddle processes their refunds. Refunds generally appear within 5 to 10 business days

Processing times may vary depending on your bank or card provider.

Refunds are issued in the original currency. We cannot cover exchange rate differences or fees charged by your bank.

Non-Refundable Situations

Refunds are not available in the following situations:

• Requests submitted more than 30 days after the charge
• Generations that worked as intended, with no technical issue on our side
• Accounts that have used 5 or more image generations
• Charges made after a free trial converts to a paid subscription, unless no images were generated
• Subscription renewal charges, whether monthly, half-yearly or yearly
• Partial refunds for unused portions of a billing cycle
• A second refund request from the same customer
• Accounts suspended or closed for breaking our Terms

Renewal charges are not refunded. You can cancel any time before your renewal date from your Billing settings to avoid the next charge.

Before You File a Chargeback

If something looks wrong with a charge, please email us first at [email protected]. We can almost always sort it out faster than your bank can.

Filing a dispute before contacting us may result in your account being suspended while the dispute is investigated.

Cancellation

You may cancel your subscription at any time through your account Billing settings.

Cancellation prevents future charges but does not provide a refund for the active billing period.

After cancellation, your subscription remains active until the end of the current billing cycle.

Important: If you cancel and later resubscribe, your previous locked-in launch pricing may no longer apply. Future subscriptions may be charged at the current pricing available at the time of resubscription.

Technical Issues

If you experience a technical issue preventing you from properly using the Service, please contact [email protected] before requesting a refund.

Our support team will work to resolve issues as quickly as possible. In certain cases where a technical issue on our side significantly impacts usage, we may provide credits or alternative remedies at our discretion.

Your Consumer Rights

Nothing in this policy limits any rights you have under the consumer law of your country. Where local law gives you a stronger right to a refund, that law applies.

Contact

If you have questions about this Refund Policy, please contact us:

Creefty LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: [email protected]
Website: decorai.io