# DecorAI Support Answers to the questions people hit while using DecorAI: uploading photos, choosing the right tool, downloads, resolution, privacy and billing. ## Uploading Open any tool page and upload by link, from your device, or by dragging the file in. Supported formats are JPG, PNG, WEBP and HEIC. For the best result use a clear, well-lit photo taken straight on rather than at an angle. Avoid dark rooms, heavy shadows, fisheye lenses and clutter. The AI works best when it can clearly see the walls, floor and layout. Hand-drawn sketches should be in black ink or pencil on a white background. ## Choosing the right tool - Room Redesign for living rooms, bedrooms, kids rooms and home offices
- Kitchen Redesign for kitchens, Bathroom Redesign for bathrooms
- Exterior Redesign for residential and commercial exteriors
- Landscape Redesign for gardens and outdoor spaces **Magic Edit vs Inpaint Image:** Magic Edit applies a text prompt across the whole image. Inpaint lets you paint over one area and replace only that section, leaving the rest untouched. **Sketch to Render** turns a photo of a hand-drawn sketch into a photorealistic render. **Image Upscale** takes a past generation up to 4x resolution for print or client work. **Change Sky** replaces the sky on an exterior photo using one of 14 sky styles, keeping the building intact, and works best with a clear horizon. ## Output and downloads Standard generations are high resolution, and Image Upscale takes them to 4x. Download from My Creations as high-resolution JPG or PNG, or select several and download a ZIP. ## Privacy Private Generation Mode keeps your designs invisible to everyone else and out of any public gallery. DecorAI never trains on your data. ## When something goes wrong - **A generation failed** ,  usually image quality or server load. A failed image costs nothing and a failed video is not counted against your video allowance. Try a clearer photo or wait a few minutes.
- **The result looks distorted** ,  the photo is likely too dark, at an extreme angle, or cluttered. Re-shoot straight on in better light.
- **Charged but the plan has not updated** ,  a payment processing delay. Wait a few minutes and refresh. If it is not resolved within an hour, contact support with the payment confirmation. ## Billing Cancel any time, 30-day money-back guarantee, and plans change from Manage Subscription. Image designs are unlimited on every paid plan; AI video is the one metered feature. Generated designs can be used commercially. Log in to submit a support ticket and track your requests.

Source: https://decorai.io/support/